Citizens Advice has a whole host of new and updated advice, information and helpful features for consumers on its website www.adviceguide.org.uk including top tips, interactive letters to help consumers to make a complaint and details of what to do next to solve your consumer problem.
At an event in Parliament on 26 April to publicise the new service Mike got a whirlwind tour of the new online advice which includes template letters people can use to complain about things like faulty goods or a poor standard of work – and letters cancelling a purchase made on the internet or over the phone.
Consumers need good, easy to understand advice which explains their rights and what they can do to solve their problem. The new online consumer advice from Citizens Advice offers just that and I think it will go a long way to helping my constituents sort out their consumer problems.
Mike also discovered a huge range of new advice topics: from problems with rogue traders to generating your own energy, scams and unfair trading practices - including misleading the consumer and aggressive selling.
One of the things I found really exciting and helpful were the new decision trees. These are interactive question and answer tools, guiding you through how to deal with specific problems. Topics include holiday companies going out of business, garage repairs and services, and faulty goods.
The new online advice is part of the new Citizens Advice consumer service, launched on 2 April 2012, which also provides over the phone advice. You can find all of the new consumer content on Adviceguide at http://www.adviceguide.org.uk/england/consumer_e.htm.